FAQs

How do I know what books I need for the Fall?

Visit this page to find a list of all the Fall courses and the text(s) needed for each course.

 

What happens if I can’t see the course I have chosen on the list?

Please let us know (bookstack@bisc.queensu.ac.uk) and we’ll find out the information you need.

 

Are there cheap copies for me to buy?

Yes, in addition to new books, we also sell secondhand books, and even have free books to give away, but stocks are limited for all of these so if you want cheap or free books, please order early:

  • Lease – you can hire a book rather than buy it. You pay for the lease and return the book to us at the end of term undamaged. Not all books are available as leases though – usually the titles that are over £40 new, with quite a few exceptions, such as books which come with e-texts.
  • Used – secondhand books are about half the price of new ones.
  • Used – damaged – these are books which have been written in or had coffee spilled over them. If you don’t mind other students’ notes or highlights, these are excellent value as we give them away for free.
  • Used – donated – these are books that students from previous years have donated, and so we give them away for free. Donated books may be damaged or undamaged.

Orders are fulfilled on a ‘first come, first served’ basis, so once used and free stock is gone, there will be no more to take its place.

 

What does it mean when items are ‘available on back order’?

‘Available on back order’ means we don’t have the book in stock on our shelves, but if you place your order, we’ll get hold of a copy for you. Just add the book to your basket as if it were in stock.

 

How do I use the website?

Work out which books you need to buy by looking at the Courses in Fall 2019 page.

Add them to your basket by changing the copy to ‘1’ for the copy you want to buy and click on ‘Add to basket’.

Once all your books are in your basket, view your basket and click on ‘Proceed to checkout’. At this point you will be asked to set up an account. Register with your name, Queen’s email address and the BISC’s address (not your home address) and your account will be good to go.

Once you have placed your order, you’ll be sent an email confirming the order was placed. If you don’t get an email confirming the order (and please check your spam folder as sometimes the confirmation ends up in there), we probably have not received it, so please place your order again.

Once we have processed the order, you will receive another email confirming that your books are waiting for you at the BISC.

 

How do I pay for the books?

You can’t pay for your books on the website, only at the point you collect them which is when you arrive at the BISC (payment upon collection). For this reason, please place your order in your own name and not under the name of your parent or guardian, as then we know who you are and we’ll have set the books aside for you correctly. When you place your order you will be told how much it will cost. When you come to collect the books, please have enough cash or a credit card to cover the cost of the payment.

 

What about the terms and conditions of buying though the Book Stack?

These are available here.

 

Where and when do I collect the books?

You can collect the books on afternoon of the day you arrive at the BISC, and at any point afterwards. You collect them from the Library.

 

Will you post my books to me at home so I can read them before I get to the BISC?

No, I’m afraid not. It’s too expensive for us to send books across to you, and anyway, you’ll only have to bring them back with you in your suitcase.

 

Is there a deadline for placing my order?

Not really, but the sooner you place your order, the sooner we can get your books in stock and the more likely they are going to be available for you at the start of term. For this reason we recommend you place your order this year by 15th August.

You can place your order when you arrive on campus, if you wish, but if we don’t have the books in stock (and we don’t tend to keep piles of books lying around) then you may have to wait three weeks for the books to arrive, by which time you may have missed some of your readings.

 

Do I have to buy my books through the Book Stack?

Absolutely not. Buy them from wherever you wish. Just note though, please, that we will not buy your books back from you at the end of the year as part of our Book Buy-Back scheme if you have not bought the books through us in the first place.

 

What is the Book Buy-Back scheme?

If you buy your books through the Book Stack, we’ll probably buy them back from you for 30% of the price you paid for them. Find out more about the scheme in the terms and conditions.

 

How do I ask you further questions?

Contact us by email on bookstack@bisc.queensu.ac.uk and we’ll get back to you as soon as we can.