Terms and conditions

The Book Stack is a department of Herstmonceux Castle Enterprises Limited, a company wholly owned by the Bader International Study Centre, Queen’s University (UK campus).

Herstmonceux Castle Enterprises Limited is a company registered in England and Wales under number 02902475 whose registered office is at Herstmonceux Castle, Hailsham BN27 1RN. VAT Reg. No: GB 621 8194 47. The terms and conditions listed below will apply between you and The Book Stack for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Contacting us

The Book Stack
Bader International Study Centre
Herstmonceux Castle
Herstmonceux
East Sussex
BN27 1RN
Tel: 44 (0) 1323 834422
Email: bookstack@bisc.queensu.ac.uk

Sales terms

These sales terms and conditions govern the supply of any goods you order via the The Book Stack. Please read the terms and conditions carefully. If you do not agree with them, do not order any items from the website. If we accept any orders for items from you, then our agreement with you will be made on these terms and conditions.

Registering for an account

If you want to purchase something from The Book Stack, you have to register for an account with us. Having a registered account will enable you to access to your order history. When you register, you will be asked to provide your email address and create a password during the registration process.

You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of these sales terms and conditions by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms. We shall not be liable to you for any loss or damage which may arise as a result of your failure to maintain the confidentiality of your password.

In the event of any failure or error in the operation of a password(s), or you become aware or suspect that someone has used a password without your knowledge, you should cease using the password(s), and notify us immediately.

Description of items on course recommended reading lists

We have described the items available for sale through The Book Stack as accurately as possible, making plain where items are on recommended reading lists for specific courses. However, changes to recommended readings for each course can be made up to the publication date of the course syllabus. If you order an item which subsequently does not appear on a course recommended reading list we will remove the item from your order without question at your request and you will not be charged for the item.

Books for sale – new or used

Books for sale are sold either new or used.

  • Books described as ‘new’ are brand new, unused copies.
  • Books described as ‘used’ are either good or very good quality secondhand copies without highlighting or annotations. They may have slightly scuffed covers, but are in overall good condition.
  • Books described as ‘used – damaged’ are items likely to have loose binding, badly bent covers or highlighting (either minimal or significant). They are priced at much lower prices to reflect the damage. When you order a ‘used – damaged’ book, we will always provide the best available copy from the copies available in stock.

When you buy a book through The Book Stack you keep the book for the duration of your studies and beyond. We will not buy the book back off you at the end of the study year.

Books for lease

When you lease a book through The Book Stack you pay a significantly lower price than the price of the book new. The price you pay is the cost of the lease for 1 term (13 weeks). At the end of the lease period you return the book to The Book Stack. No money is refunded to you.

You must return the book to The Book Stack in a condition as near as possible to that in which the book was when you borrowed it. A certain amount of wear and tear is acceptable, but what is deemed acceptable will be determined by the Book Stack team member to whom you return the book.

While you lease a book from us, you are not allowed to highlight, annotate or in any other way mark the book either in pen or pencil. If you return any book at the end of the lease period which you have marked in any way, we will not accept the return and we will charge you the full cost of a replacement book bought new. You will be able to keep the book you have marked. If you mistreat the book so that it becomes excessively damaged, we will not accept the return and we will charge you the full cost of a replacement book. Again, you will be able to keep the book you have mistreated.

Placing an order

By placing an order through The Book Stack you are committing to purchasing those items when you arrive to start your studies at the Bader International Study Centre.

When you place an order to purchase or lease an item from The Book Stack, this represents an offer to us. Your order is only accepted by us, and the contract concluded, when we send e-mail confirmation that we have accepted your order. Any products on the same order which are not referenced in our confirmation e-mail do not form part of that contract.

If we cannot supply you with the items you have ordered, we will not process your order and will inform you of this via email.

Some items are available on this site as ‘back orders’. This means we do not have the items in stock but are able to order the item from our suppliers to sell it to you. There will be a minimum of a two-week delay in providing items which have been back-ordered.

Acknowledgement of an order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate), together with item collection information and payment upon collection details. If for any reason your order cannot be processed, a member of the Book Stack team will contact you to explain the nature of the difficulty.

Collection of an order

We do not offer shipping. Please do not order books through us if you wish to receive them before your arrival at the Bader International Study Centre. When you place an order with The Book Stack we will reserve the items you have ordered and make them available for collection from the day on which you commence your stay at the Bader International Study Centre.

The Book Stack is sited in the Library at the Bader International Study Centre. To collect your reserved books, take the email order confirmation either in print or on your mobile device to the Library Desk. We will hand to you your items and take payment for them at the same time.

Payment

You are not able to pay for your order online. All payments for orders placed need to be made when you collect the item at the start of your period of study at the Bader International Study Centre (see Collection of an order above).

When you collect your order, you will be able to pay for the items in cash (pounds sterling) or with a credit or debit card backed by Visa, Mastercard, Maestro or American Express. The exact amount you will need to pay is detailed on the order confirmation we emailed you.

Cancelling an order

You also have a right to cancel your order within 14 days without giving any reason. This cancellation period will expire after 14 days from the day on which you collect your order.

Items not in stock

If we do not have stock an book, stationery item or laboratory equipment item that you need, contact us and we will do our best to provide the item. If we unable to provide the item we will let you know why via email.

Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from The Book Stack.

If you buy a book which you find you no longer need, either because you have dropped the course or because it is no longer used for your course, as long as you return the book to us in the same condition as when you bought it within three weeks of the start of the term in which you purchased the book, we will provide you with a full refund.

Book buy-back scheme

At the end of term we will buy back from you at 30% of their original value any texts which you bought from us new and which remain unscathed (i.e. no highlighting, no torn covers, no stains, etc.). We will not buy back used texts, nor damaged texts that have limited resale value.

Damaged goods

All items are accurately described on the website. When collecting your order you must inform us immediately if the condition of any item does not match its description. At this point we will offer a replacement.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.

Data Protection

The Book Stack will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.

Information you enter into our registration forms will be collected and stored by us so that we may contact you in relation to your transaction.

If you decide to set up an account with us your details will be stored for no more than the duration of one year. We will remove your details as soon as you request us to.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.

The Book Stack reserves the right to change these Terms and Conditions at any time